1. Introduction
Archie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our AI phone agent service and visit our website.
By using Archie, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Business Information: When you set up Archie, we collect information about your business, including your business name, address, phone number, hours of operation, and services offered.
Call Data: We record and transcribe phone calls handled by Archie in order to provide the service, improve response quality, and generate call analytics. Callers are notified that their call may be recorded.
Caller Information: Archie may collect caller phone numbers, names, and the content of their requests in order to provide personalized service and maintain call history.
Account Information: We collect your name, email address, and payment information when you create an account.
Usage Data: We collect information about how you interact with our service, including call volume, appointment bookings, and feature usage.
3. How We Use Your Information
- To provide, operate, and improve the Archie service
- To train and improve the AI model for your specific business context
- To generate call transcripts, summaries, and analytics for your review
- To send you service-related notifications and updates
- To process payments and manage your account
- To respond to customer support requests
- To comply with legal obligations
4. Call Recording & Transcription
Archie records and transcribes calls as a core function of the service. By using Archie to answer your business phone, you agree to comply with applicable call recording laws in your jurisdiction, including notifying callers that calls may be recorded. Archie plays a disclosure message at the start of each call.
Call recordings and transcripts are stored securely and used to improve your AI agent's performance. You can request deletion of call records at any time by contacting us.
5. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who help us operate the service (e.g., cloud hosting, payment processors, voice AI infrastructure)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Data Retention
We retain your data for as long as your account is active or as needed to provide the service. Call recordings are retained for 90 days by default. You may request earlier deletion. Account data is retained for 30 days after account termination, then permanently deleted.
7. Security
We implement commercially reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.
8. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at privacy@archie.ai.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the service. Your continued use of Archie after changes become effective constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@archie.ai.